Making a Purchase
All ordering on the TMS site can only be done if an online account has been created by Tactical Solutions.
For ease of use, all on-line accounts will have their billing and shipping details stored on our secure servers and you do not have to re-input your information next time you make an order, you will simply Log-On with your user name and password. You can also check on your orders and purchasing history.
Payment
Orders can be placed with a Government or Company Purchase Order (PO) number.
*Orders without a valid PO number will not be processed.
On fulfillment of an order a Tax Invoice will be sent to your Accounts Payable.
Confirmation
You will receive an email confirmation of your order and if stock is available, it will be shipped.
Request for Quotes
Please contact your account manager or email sales@tactical.co.nz * make link
Tax Charges
Standard rate of GST will be charged.
Shipping
Freight
Freight charges are calculated and applied to an order/invoice when they are fulfilled by our Warehouse. Freight charges do not appear on the TMS checkout page.
Orders are normally delivered by NZ Couriers or Toll Logistics.
Goods cannot be delivered to a P.O. Box. A physical address is required by our courier company for deliveries
All shipments are automatically insured. If you have additional insurance requirements around shipping, please use our Contact Us page to inquire before placing the order.
Delivery Times
Delivery times are estimates only and are for in-stock items. For back-orders, special orders or items not held in stock, these delivery times apply once the items arrive in our warehouse
New Zealand: Approximately 1-3 Days
Target delivery times are listed in days and exclude weekends and public holidays. Delivery times shown are for main cities. Delivery to areas outside the main cities may take longer
In the event of any extended delay due to no immediate availability from the manufacturer, the customer will be advised accordingly.
Damaged or Lost Items
If you receive damaged cartons please note the damage on the freight carrier's bill or receipt and obtain a copy. Once received contact your account manager or email sales@tactical.co.nz immediately, keeping the original carton packaging and contents intact. Please provide an image of the damage for reference.
If you suspect a shipment has been lost in transit contact us immediately you are aware of this situation (please be sure to allow for normal delivery times)
Returns and Warranty
Returns
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act (New Zealand) to provide a remedy.
Goods may be returned if:
- Damaged in transit.
- An error is made in processing your order.
- To change a size, colour or model (important: the returned items must be in original condition and in their original packaging with labels). An additional freight fee will be charged to supply the replacement size or colour. There may also be an extra charge for any upgrade involved
- Faulty product may be returned for repair or replacement under warranty.
A Return Authority number (RA) must be obtained before returning goods. All goods are sold on a 'customer assumes responsibility for the return to base' policy. Where the reason to return to base is deemed to have been necessitated be a Tactical Solutions Ltd error we will ensure the customer is not financially liable for the return.
Returns
We cannot accept, collect or postage-due return shipments, and are not responsible for uninsured packages that are lost or in-securely packaged returns that are damaged in transit. We strongly advise that you insure return packages. Items returned because of an order processing error by Tactical Solutions Ltd must be returned in original condition and in the original packaging for the return to be accepted
Any refunds for credit card or commercial account purchases will be made to the original credit card or commercial account number used at the time of purchase. Purchases made by other methods may be refunded by direct credit, usually within 14 days of the return
Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted for return.
For any return queries please contact your TMS Account Manager or email sales@tactical.co.nz.
Warranty
All merchandise is covered by the manufacturer's warranty unless otherwise specified (for example in the case of ex-demonstration or clearance stock). The length of the warranty varies from product to product. Standard Warranty is 12-months 'Return to Base'. Applicable warranty can usually be found inside the packaging or box. Tactical Solutions Ltd makes no additional warranties either express or implied over and above the manufacturer’s warranty
Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted as a warranty return due to the manufacturer’s warranty being made void.
Tactical Solutions Ltd does not accept responsibility for any loss or damage caused either directly, indirectly, incidentally or consequentially by products sold by the company
FAQ
General
100% Online Security
All online transactions that involve data entered by you are carried out via secure encryption (SSL) to ensure 100% Internet privacy.
Website Content
Tactical Solutions Ltd is not liable for any pictorial, graphical or typographical inaccuracies on their website. All product specifications including dimensions are subject to change without notice. Prices, shipping and handling charges are also subject to change without notice. Copying, reproducing, modifying, altering, creating derivative versions or publicly displaying any content from our website is prohibited without the express prior written permission of Tactical Solutions Ltd or the appropriate third party.
This website contains many third party/supplier trade, service marks and copyrights which remain the property of their respective companies. Access to this website does not constitute a right to copy or use the third party/supplier trade or service marks
All the information contained within the website pages is subject to change and although Tactical Solutions Ltd makes every effort to ensure the information herein is accurate and up to date Tactical Solutions Ltd does not warrant the accuracy of the information contained within the website.
Price Changes
Although we aim to keep our prices listed on these pages up to date, price variations may occasionally occur - in such a case we will notify you and give you the option to alter or cancel your order without any obligation. We reserve the right to vary our prices without notice.
Use of Products
We have no say and accept no responsibility for how, when, why, where or under what circumstances you would use or carry any of the products sold on our website. We sell these products to you in good faith that you are going to abide by the laws of New Zealand. The carrying of some of these items could be considered an offense in certain circumstances. You are expected to be aware of any applicable New Zealand laws about the carrying or use of these items. We sell to Correctional, Military, Police, Security and Public Safety personnel, and expect our customers to understand and know the New Zealand laws.